Unfortunately my item was "damaged beyond repair" in transit with Evri. I reached out to The Essence Vault customer service team, and had an instant reply from Peter. Apologising and offering a refund or replacement. I took the replacement option and was refunded my initial P&P charge without even asking for that. In a time where there are unfortunately many companies who offer awful customer service, this was wholly appreciated. Many thanks to The Essence Vault and Peter 😊
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The Essence Vault create 'Inspired by' fragrances and strive to bring you the best products and Customer Service that we can. We bring to you men's and women's perfumes, home diffusers and car fragrances.
