I was sent the wrong perfume due to a printing error but I contacted customer service and Yaseen handled my case. The replacement was sent out within a day or 2 and arrived very quickly and they allowed me to keep the perfume they'd sent originally. Very responsive and polite when emailing. 10/10
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The Essence Vault create 'Inspired by' fragrances and strive to bring you the best products and Customer Service that we can. We bring to you men's and women's perfumes, home diffusers and car fragrances.
