The website and ordering process are very smooth. I ordered the 3x100 and a Mystery bottle, but the delivery didn't include the Mystery bottle, and 2 out of the 3 products were not what I had ordered - so a very disappointing first impression. This wasn't helped by the fact that my support request email was bounced back ('mailbox was full'), and the support telephone number I found was actually not in service. I tried a different email address (hello@) and this time I got a response. Sameer checked it out, and I sent a photo of the bottles that arrived (different than those on the packing slip and order). Just got word from Sameer that my two missing bottles are now being sent out. So hopefully they will arrive ok this time.
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The Essence Vault create 'Inspired by' fragrances and strive to bring you the best products and Customer Service that we can. We bring to you men's and women's perfumes, home diffusers and car fragrances.
