Their product is excellent and recommended however their delivery service using EVRI is appalling. This details my experience;
Thu, Feb 5, 2026 - FAILURE
3:19 PM
We're sorry, we were unable to deliver your parcel today. We'll try again on the next working day - I WAS AT HOME ALL DAY. I HAVE 2 DOOR BELLS, ONE IS A CAMERA, NOBODY RANG EITHER DOOR BELL AND NO RECORDING ON THE CAMERA. LIES, LIES, LIES. SERVICE IS ABSOLUTE RUBBISH.
12:27 PM
Your parcel is on its way to you today
11:13 AM
We're sorry, your parcel has been delayed. We're working to get it on its way on the next working day and We'll let you know once it's out for delivery
6:04 AM
Your parcel is at the delivery depot and we'll let you know when it's out for delivery
Wed, Feb 4, 2026
1:21 PM
We're processing your parcel at our hub
Mon, Feb 2, 2026
9:46 AM
We're expecting your parcel to arrive with us soon and we'll update your tracking once we've received it
Claim your business profile now and gain access to all features and respond to customer reviews.
The Essence Vault create 'Inspired by' fragrances and strive to bring you the best products and Customer Service that we can. We bring to you men's and women's perfumes, home diffusers and car fragrances.
