I cancelled my free trial a week before it was due to end; i.e. well within the two week cancellation period. Nevertheless, I have been charged £29.99 today. There is no record of the cancellation which I made when I searched for it in my account section of the website. I have cancelled the bundle a second time today - and then found out I am due to be charged £29.99 again in April as the plan only expires two months after the cancellation date.
On going through your website, I saw that I had been signed me up for another subscription which I did not ask for. : "Unlimited behaviour change". This too is due to charge me £29.99 in April, despite my cancellation today.
I also find that I am subscribed to "Deep Rest Reset Kit Premium Bimonthly Plan..". I have not agreed to this.
Even after spending a great deal of time today searching for further hidden subscriptions/charges, I am still not confident that I am safe. I have found the website convoluted and difficult to navigate. There are multiple hidden subscriptions connected to multiple apps and bundles.
The Help Centre and Refund Form is again a long and convoluted process which anyone would find challenging - but particularly for someone with ADHD.
Your product is meant to support people with ADHD. As you know, these are individuals who have particular problems with paying attention to tricky situations such as hidden charges which continue silently in the background. It requires sustained attention and long-term effort to investigate and challenge. Often those with ADHD are unable to do this (the 'ADHD Tax'). They are particularly vulnerable to being caught out and overcharged with these complex and flawed subscription arrangements. I do not know if this is an intentional strategy by Fabulous, or poor accounting design. Either way, I see that Fabulous has had multiple reviews from people who have been caught out. Which means that there has been plenty of opportunity to correct this issue. Unfortunately, this has resulted in making life harder for very people you set out to help.
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