Review Time
Edit after reply: I'm not frustrated, just disappointed. Another useless App lying to people who just want to feel better in this messed up world. You didn't offer any resolution or advice to try and fix the problem, because regardless of using the name 'Fabulous Member Care Team'....you don't actually care.
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I have tried a few of the Fabulous Apps, all have glitches and problems that should be easy to solve but from what I can tell they have no customer service team, just AI sending the same response over and over.
I've contacted them repeatedly over the last month or so about a problem (with the main Fabulous app that I have a subscription for)....and I get the same response from the same 'person' called FABLE...
"Hi there,
I’m really sorry to hear that Focus Coaching has disappeared again - I can imagine how frustrating that must be, especially when you’re trying to stick to your routine.
To help us investigate this properly, could you please share the following:
A brief description of the issue you're experiencing (if possible, include what you expected to happen vs. what actually happened).
A screenshot or screen recording showing the issue.
You can find steps to capture screenshots or screen recordings here:
iOS
Android
Once I have that, I’ll be able to take a closer look and assist you further.
Best,
Fable
Fabulous Member Care Team"
Having already told them the problem AND attached screenshots when reporting the issue...AND this being the third or fourth time I've replied to this same standard email response and had NO REPLIES....I can assume either...
1) Fable is terrible at their job
2) Fabulous doesn't actually have anyone in their customer service team just automatic email replies
3) Their AI email answering program is broken
4) The whole business is a scam.
I really wish I could give a good review, but after having this app for years, and seeing how badly it is managed...I can't say anything nice.
DON'T WASTE YOUR MONEY.
I cancelled my free trial a week before it was due to end; i.e. well within the two week cancellation period. Nevertheless, I have been charged £29.99 today. There is no record of the cancellation which I made when I searched for it in my account section of the website. I have cancelled the bundle a second time today - and then found out I am due to be charged £29.99 again in April as the plan only expires two months after the cancellation date.
On going through your website, I saw that I had been signed me up for another subscription which I did not ask for. : "Unlimited behaviour change". This too is due to charge me £29.99 in April, despite my cancellation today.
I also find that I am subscribed to "Deep Rest Reset Kit Premium Bimonthly Plan..". I have not agreed to this.
Even after spending a great deal of time today searching for further hidden subscriptions/charges, I am still not confident that I am safe. I have found the website convoluted and difficult to navigate. There are multiple hidden subscriptions connected to multiple apps and bundles.
The Help Centre and Refund Form is again a long and convoluted process which anyone would find challenging - but particularly for someone with ADHD.
Your product is meant to support people with ADHD. As you know, these are individuals who have particular problems with paying attention to tricky situations such as hidden charges which continue silently in the background. It requires sustained attention and long-term effort to investigate and challenge. Often those with ADHD are unable to do this (the 'ADHD Tax'). They are particularly vulnerable to being caught out and overcharged with these complex and flawed subscription arrangements. I do not know if this is an intentional strategy by Fabulous, or poor accounting design. Either way, I see that Fabulous has had multiple reviews from people who have been caught out. Which means that there has been plenty of opportunity to correct this issue. Unfortunately, this has resulted in making life harder for very people you set out to help.
Scam scam scam scam scam do not touch this app. I thought I was signing up for $1.49 trial got charged that and another sneaky $61.99 had to email to cancel as it's a tangled web of deception. Don't make the mistake I made. Do not go near this app.
They never reminded me the free trial was up then charged me like three weeks in one go then a day later two weeks in one go. I am a senior user and can't really live without the money they have taken and it is never the amount that this description is supposed to be, don't get this app if you can positively not get it it is a scam and will take your money
FABULOUS has been widely reported across Google and even in the Apple Community forums for subscription theft. There are countless complaints.
FABULOUS IS A SCAM
After thorough research across multiple platforms, it’s clear this has been going on for over three years, with many customers unable to cancel their subscriptions and being forced to change their credit cards to stop the charges.
I love this app. It addresses parts of your life that helps you to stay put together. I also like the frequency music to go to bed to. And the daily routine reminders. It helps with self care
This is a bait company , do not add your details they will use them to add on various subscriptions that your completely not aware off. Then proceed to email you refusing a refund even though you reported & tried to cancel minutes after monies flying out of your account.
A service clearly taking advantage of those whom are seeking support & guidance.
A disgusting company & App !!
I am extremely pleased with how quickly your team responded. I feel confident in using your products moving forward, knowing I can trust you completely. The trial period was enjoyable, and I am eager to commit to the app soon. I will also recommend this to others who might benefit from it. Thank you once again for your swift response and excellent service.
The presence of an unsubscribe button should definitely indicate that you've been removed from the email list. The practices here feel very predatory, and navigating through a confusing array to find a 'no thank you' option is frustrating. It's disappointing because the service has potential, but it becomes quite stressful when trying to cancel.
I cancelled my account after being a member for several years. Despite a lengthy conversation, they confirmed my cancellation for the end of 2024. However, on 2-11-2025, they still deducted a membership fee from my bank account. My advice: avoid taking a membership with this app at all costs. Communication is nearly impossible, and their cancellation form forces you to select options that result in an additional payment for the final year.
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