Edit after reply: I'm not frustrated, just disappointed. Another useless App lying to people who just want to feel better in this messed up world. You didn't offer any resolution or advice to try and fix the problem, because regardless of using the name 'Fabulous Member Care Team'....you don't actually care.
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I have tried a few of the Fabulous Apps, all have glitches and problems that should be easy to solve but from what I can tell they have no customer service team, just AI sending the same response over and over.
I've contacted them repeatedly over the last month or so about a problem (with the main Fabulous app that I have a subscription for)....and I get the same response from the same 'person' called FABLE...
"Hi there,
I’m really sorry to hear that Focus Coaching has disappeared again - I can imagine how frustrating that must be, especially when you’re trying to stick to your routine.
To help us investigate this properly, could you please share the following:
A brief description of the issue you're experiencing (if possible, include what you expected to happen vs. what actually happened).
A screenshot or screen recording showing the issue.
You can find steps to capture screenshots or screen recordings here:
iOS
Android
Once I have that, I’ll be able to take a closer look and assist you further.
Best,
Fable
Fabulous Member Care Team"
Having already told them the problem AND attached screenshots when reporting the issue...AND this being the third or fourth time I've replied to this same standard email response and had NO REPLIES....I can assume either...
1) Fable is terrible at their job
2) Fabulous doesn't actually have anyone in their customer service team just automatic email replies
3) Their AI email answering program is broken
4) The whole business is a scam.
I really wish I could give a good review, but after having this app for years, and seeing how badly it is managed...I can't say anything nice.
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