I recently reached out to customer service to order a pack of masks and was informed that the item I wanted was being sold for just one pence as part of a clearance. I was surprised by the low price! They mentioned wanting to 'get rid of' the masks. However, I couldn't complete the order because their system was down and was told to call back the next morning, which I did. To my dismay, I was then charged the full price for the masks plus delivery. I argued that just the night before, I was told about the clearance price and that I was advised to call back due to their system issues, but they refused to honor the price and insisted on the full amount. As a long-time customer, I felt poorly treated. It was disappointing that they did not uphold the clearance price, especially since I couldn't place an order through no fault of my own. If they wanted to 'get rid of' the masks the previous day, why did that change by morning? This raises doubts about their honesty. I am hesitant to order from them again if this is how they treat customers. I've been ordering from them for years without any issues until now.
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We are an mutli-award winning supplier of Personal Protective Equipment (PPE), we specialise in Face Masks, Replacement Filters, Gloves, Coveralls and Covid Tests.
As the home of Respiratory Protective Equipment (RPE) equipment, we specialise in supplying FFP3 masks, FFP2 masks, Type IIR Surgical Masks, Half & Full Face Masks, replacement filters and face shields. We also are one of the only suppliers offering FFP3 and FFP2 children’s masks.
We carry a full range of reusable and disposable masks from the top brands such as 3M, Moldex, JSP, GVS, Alpha Solway, Omnitex, Rosimask, Handanhy and Honeywell.
We supply the general public, dentists, care homes, construction sites, police forces, private hospitals and the NHS.
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