thefitville.com

3.6
3.6 Based on 203 reviews

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Average Rating

3.6

/
5

203 Reviews

5 Star
58%
4 Star
8%
3 Star
7%
2 Star
6%
1 Star
21%

All Reviews

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Review Time

Kevin Rollins
I called and spoke to a representative. I asked If they were a true 4E. They reassured me that they

I called and spoke to a representative. I asked If they were a true 4E. They reassured me that they will fit my 4E foot perfectly. Shoes arrived and I could not get my foot into them. They said I needed to order a 6E but the style you want doesn't come that wide. We will give you a $30.00 dollar credit and send you a sneaker model in 6E. $15.00 shipping and 20 days latter after shipping from China the shoes arrived. There was no difference in width they were a 10.5 E if even that.No open toe box just Chinese sneakers. I have to think they use fake reviews with promises of wide shoes. Not sure what I will do with them I will not have anything to do with this company again.

1
Date of experience: Feb 28, 2026
Carlos Ocegueda
The Fitville Men's Exsova Low V1 shoes are both stylish and rugged. Fitville is synonymous with qual

The Fitville Men's Exsova Low V1 shoes are both stylish and rugged. Fitville is synonymous with quality, and these shoes embody the pinnacle of craftsmanship. I highly recommend Fitville shoes.👌 👞👟💯

5
Date of experience: Feb 28, 2026
Ani
I recently bought a pair of shoes, and from the start, the quality really stood out. They’re comfort

I recently bought a pair of shoes, and from the start, the quality really stood out. They’re comfortable, well-made, and supportive without feeling heavy. The material feels durable, and the fit is great once I got the right size.
What truly made this experience special, though, was the customer service. The second pair we ordered turned out to be too big for a disabled lady in our family. Finding the right shoes isn’t just about style for her. It’s about comfort, stability, and safety. A poor fit can cause real difficulty.

When we reached out about an exchange, the process was handled with kindness and patience. There was no hassle, no back and forth. They understood the situation and made it easy to swap the shoes for the correct size. The replacement arrived quickly, and it fit perfectly.
We’re very grateful and would absolutely recommend both the shoes and the company to others.

5
Date of experience: Feb 25, 2026
Ajil Mohan
The shoes are true to what they shows in the picture, very amazing collection and more than that the

The shoes are true to what they shows in the picture, very amazing collection and more than that the customer service with exchanges had been amazing, we ordered from canada , it arrived way before the expected time.Will highly recommend this brand

5
Date of experience: Feb 19, 2026
Greg Kyle
They were very easy to work with when dealing with a size issue of mine, not their issue. We worked

They were very easy to work with when dealing with a size issue of mine, not their issue. We worked together on how to fix this and they went out of their way to get me the change that I was requesting. Fantastic to deal with. Very open to fix my issue quickly and accurately. Cuedos to TheFitville for sure!

5
Date of experience: Feb 17, 2026
Marie Echols
My hat is off to this company for their quick response and great customer service had a problem with

My hat is off to this company for their quick response and great customer service had a problem with the pair of shoes I’ve ordered and not only did they tell me to just keep those which I will probably donate but they are also sending me a different type of replacement at no charge they have done everything they can and responded extremely quickly trying to help me figure out a pair of shoes that will fit my foot. I’ve had three major surgeries on one of my feet and that’s causing me to have trouble to get a shoe that my foot will fit in. waiting for my new shoes, hoping they will work this time, but I’ll definitely always try and recommend to do business with them because they stand behind their product.

5
Date of experience: Feb 16, 2026
NANCY Anne
The first pair hadn't arrived after 39 days. They re-sent 2 weeks ago. Still have not received the s

The first pair hadn't arrived after 39 days. They re-sent 2 weeks ago. Still have not received the shoes. I contacted the company, and asked for a refund. They responded that the shoes have been re-sent AGAIN. This was supposed to be a Christmas gift for my son. We finally had to purchase different shoes. This company used to be awesome, but I'll never order from them again after this.

1
Date of experience: Feb 07, 2026
Larry Drew Speck
It was easy to order these shoes..Shipping was a reasonable amount of time. The wide fit helps my fe

It was easy to order these shoes..Shipping was a reasonable amount of time. The wide fit helps my feet feel better. I recommend these shoes to people needing a wider toe box.

5
Date of experience: Feb 03, 2026
Ostap
I ordered a shoe, but with my mistake i ordered a wrong size, and i have wrote per e-mail what a pro

I ordered a shoe, but with my mistake i ordered a wrong size, and i have wrote per e-mail what a problem and support gived to me another one shoe for my choice. Exellent! Long delivery but shoes is top quality, no glue, bo wrong pieces, and only for 30-50 euros per pair is the best! I can clearly reccomended this store!

5
Date of experience: Jan 26, 2026
William Taylor
I've always bought shoes from this store. Generally speaking, the quality is good, the workmanship a

I've always bought shoes from this store. Generally speaking, the quality is good, the workmanship and style are nice, they're comfortable to wear, and easy to match with everyday outfits
However, the shoes I wanted this time weren't in my size, which is a bit of a shame. Hopefully, they'll restock more often and offer a wider range of sizes in the future
Overall, I'm satisfied, and I'll probably continue to follow and buy from them in the future

4
Date of experience: Jan 25, 2026

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