- Experienced a manufacturing defect immediately after installation and notified the support team, who promised a resolution but failed to act (evidence available). - Faced installation issues, communicated verbally on inspection day, and followed up multiple times at their location, but all concerns were ignored and promises unfulfilled. - After about a year, several planks failed at the joints, and while inspections were arranged, they either canceled or did not attend, leading to no further inspections or responses (evidence available). - Despite being exceedingly polite, patient, and cooperative, I received no feedback (evidence available). - Now in the process of filing a formal complaint with authorities and considering legal action (evidence available).
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Sydney Flooring Specialist, supplying hybrid flooring, laminate flooring, engineered timber flooring and rugs
