I encountered a manufacturing defect right after installation and promptly informed the support team, who assured me they would resolve the issue but took no action (evidence available). Installation problems arose, and despite verbal communication on the day of inspection and multiple follow-ups at their location, my concerns were ignored with no follow-through on their promises. After about a year, several planks failed at the joints, and although inspections were scheduled, they either canceled or did not show up, leading to no further inspections or responses (evidence available). I remained extremely polite, patient, and willing to collaborate for a resolution, but received no feedback (evidence available). I am now pursuing a formal complaint with authorities and considering legal action (evidence available).
Claim your business profile now and gain access to all features and respond to customer reviews.
Sydney Flooring Specialist, supplying hybrid flooring, laminate flooring, engineered timber flooring and rugs
