Falsely advertised, cheaply made product with surprisingly terrible customer service. I am a first time customer - I ordered the Mushroom Stripe Cover which is advertised as 100% polyester in Materials (also listed as cotton/linen in the description which I did not originally see, but also incorrect). Many places on the website mention items made in the USA, including a specific question asking about the origin of the dog covers in the reviews - the customer service rep replied they are made in the USA. When I received the cover it is 100% cotton, extremely thin, and made in China. I messaged support immediately asking what the material is just to be sure, and where it is made. I received a message back stating "the info is on the website" it is 100% polyester, and then some vague statements about where other items are made and nothing specific about this cover. I replied asking for a pre-paid return shipping label because the cover is not as advertised, mainly that it is 100% cotton. A few days go by without a response so I message on the website again and receive what I can only describe as a trite response telling me I can return the item (I know I can, but I am not going to pay for it), and that support hours are M-F and I will quote here 'Was that not clear on the website or bounce back' Who talks like this? Anyway, I reply AGAIN asking for a pre-paid label since the item is not as advertised. No response. I try messaging again directly on the website since I am assuming they use a CX product that tracks response times from the website, but not ongoing issues via email - and I am blocked from submitting another request. For grace I let a couple of days go by and email the rep again stating I would like to return this product, but if I don't receive a label then I will be forced to dispute the entire transaction (including rush shipping) with my credit card. Still no response. Reading other reviews it seems this company has a systemic issue with customer support and it seems that one person is the main character in many of these reviews. Also I highly doubt the positive reviews of this product on their website are real, anyone who has a dog knows that this cover would not last two days before being shredded by normal paws. I am posting this as a warning to other potential customers - no response necessary from Foggy Dog as the time to fix my issue is long past.
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At The Foggy Dog, we believe good dogs deserve great design. That’s why our dog beds, collars, leashes, toys and accessories are made in America with the finest materials and freshest designs. We design our products in San Francisco and partner with trusted, family-owned U.S. factories to bring them to life as ethically and sustainably as possible. And, with every order we provide one pound of food to rescue shelters.See more
