I really wanted to love The Foggy Dog. Their branding is beautiful, the products look premium, and I was excited to support a boutique pet brand. But unfortunately, my experience was all style and no substance.I followed their sizing guide exactly — including the advice to leave two fingers of space when measuring my dog’s neck — and ordered a Medium. What arrived was a collar so loose my dog could easily slip out of it, even when adjusted to the tightest setting. Not ideal for something meant to keep your dog safe.I reached out to customer service hoping for a simple exchange or solution. Instead, I got multiple responses from Vanessa, who informed me that the collar “met their manufacturing tolerances” and that the sizing guidance was just that — a guideline. Despite following their instructions to a T, I was left with zero accountability, zero refund, and a 20% off code for a second collar that may or may not fit.At the end of the day, I paid $50 for a collar that doesn’t fit, a support team that won’t help, and sizing advice that led me straight to the wrong product.Cute products? Sure. But if you actually want something functional — or a company that stands behind its guidance — shop elsewhere.
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At The Foggy Dog, we believe good dogs deserve great design. That’s why our dog beds, collars, leashes, toys and accessories are made in America with the finest materials and freshest designs. We design our products in San Francisco and partner with trusted, family-owned U.S. factories to bring them to life as ethically and sustainably as possible. And, with every order we provide one pound of food to rescue shelters.See more
