The Foggy Dog has unethical business practices and poor customer service. I purchased a collar for a friend's dog - first it was delayed in shipping. Then my item never arrived and was lost. I had previously looked at their return/exchange policy on their website and there was nothing to indicate I would not get my money back. When I emailed their customer service team to notify them that my purchase never arrived they told me they would not refund me as it was not their policy. When I pressed them further they said in the FAQ portion of their website they say that for lost packages they will only do store credit. This should be published where they have their returns and exchanges, not under miscellaneous FAQs. I will never purchase anything from them again and would discourage others from purchasing from them.
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At The Foggy Dog, we believe good dogs deserve great design. That’s why our dog beds, collars, leashes, toys and accessories are made in America with the finest materials and freshest designs. We design our products in San Francisco and partner with trusted, family-owned U.S. factories to bring them to life as ethically and sustainably as possible. And, with every order we provide one pound of food to rescue shelters.See more
