thefootfactory.co.uk

3.4
3.4 Based on 20 reviews

Shoe and clothing retailer based in Lisburn offering brands including Crocs, Carhartt, UGG, VANS and more. Over 300,000 pairs of shoes sold to date to over 100 different countries....

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
Stan B.
AVOID ORDERING FROM THIS SERVICE!

I STRONGLY ADVISE ANYONE CONSIDERING A PURCHASE FROM THIS SERVICE TO THINK AGAIN. THIS HAS BEEN A TOTAL NIGHTMARE.
I PLACED AN ORDER OVER A WEEK AGO AND HAVE RECEIVED NOTHING. NO ITEM. NO UPDATES. NOTHING.
I EMAILED TWICE — ZERO RESPONSE. THEIR PHONE NUMBER IS COMPLETELY OUT OF SERVICE.
TO MAKE MATTERS WORSE, I CANNOT EVEN GET A REFUND.
THE COMPANY SEEMS INCAPABLE OR UNWILLING TO PROVIDE BASIC CUSTOMER SERVICE.
THE COMPLETE LACK OF COMMUNICATION AND SUPPORT IS UNACCEPTABLE. WHEN A COMPANY FAILS TO DELIVER ORDERS, IGNORES CUSTOMER INQUIRIES, AND REFUSES REFUNDS, IT RAISES SERIOUS DOUBTS ABOUT THEIR LEGITIMACY.
THIS HAS BEEN ONE OF THE MOST FRUSTRATING AND DISAPPOINTING ONLINE SHOPPING EXPERIENCES I’VE EVER HAD. I URGE OTHERS TO EXERCISE EXTREME CAUTION BEFORE PURCHASING ANYTHING FROM THIS COMPANY.

1
Date of experience: Dec 05, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • Shoe and clothing retailer based in Lisburn offering brands including Crocs, Carhartt, UGG, VANS and more.

    Over 300,000 pairs of shoes sold to date to over 100 different countries.

  • email admin@thefootfactory.co.uk
  • language https://footfactory.ie

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More