thefootfactory.co.uk

3.4
3.4 Based on 20 reviews

Shoe and clothing retailer based in Lisburn offering brands including Crocs, Carhartt, UGG, VANS and more. Over 300,000 pairs of shoes sold to date to over 100 different countries....

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Average Rating

3.4

/
5

20 Reviews

5 Star
54%
4 Star
0%
3 Star
8%
2 Star
0%
1 Star
38%

All Reviews

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Review Time

Mr William
I’m satisfied with my purchase from this company. The website is clean and simple to use, and they h

I’m satisfied with my purchase from this company. The website is clean and simple to use, and they have a great selection of well-known brands. Delivery was faster than I expected, and the whole process felt efficient and smooth.

5
Date of experience: Feb 03, 2026
Adam
Bought a pair of Vans as a last-minute birthday gift. I was worried they wouldn't arrive in time, bu

Bought a pair of Vans as a last-minute birthday gift. I was worried they wouldn't arrive in time, but the dispatch was almost immediate. They arrived two days ahead of schedule in perfect condition. The recipient was thrilled. It's rare to find an online retailer this consistent these days. Thanks for the great service!

5
Date of experience: Jan 31, 2026
Stan B.
AVOID ORDERING FROM THIS SERVICE!

I STRONGLY ADVISE ANYONE CONSIDERING A PURCHASE FROM THIS SERVICE TO THINK AGAIN. THIS HAS BEEN A TOTAL NIGHTMARE.
I PLACED AN ORDER OVER A WEEK AGO AND HAVE RECEIVED NOTHING. NO ITEM. NO UPDATES. NOTHING.
I EMAILED TWICE — ZERO RESPONSE. THEIR PHONE NUMBER IS COMPLETELY OUT OF SERVICE.
TO MAKE MATTERS WORSE, I CANNOT EVEN GET A REFUND.
THE COMPANY SEEMS INCAPABLE OR UNWILLING TO PROVIDE BASIC CUSTOMER SERVICE.
THE COMPLETE LACK OF COMMUNICATION AND SUPPORT IS UNACCEPTABLE. WHEN A COMPANY FAILS TO DELIVER ORDERS, IGNORES CUSTOMER INQUIRIES, AND REFUSES REFUNDS, IT RAISES SERIOUS DOUBTS ABOUT THEIR LEGITIMACY.
THIS HAS BEEN ONE OF THE MOST FRUSTRATING AND DISAPPOINTING ONLINE SHOPPING EXPERIENCES I’VE EVER HAD. I URGE OTHERS TO EXERCISE EXTREME CAUTION BEFORE PURCHASING ANYTHING FROM THIS COMPANY.

1
Date of experience: Dec 05, 2025
Julie Powell
Order placed on November 19th, still not received.

I placed an order on November 19th and have yet to receive it. I reached out to the support team but received no response. I've also attempted to cancel the order, but the system won't allow it. Disappointing service.

1
Date of experience: Dec 01, 2025
Caden Kelly
Placed an order on the 19th of November...

I placed an order on the 19th of November and have yet to receive it. I reached out to customer support but received no response, and I also tried to cancel the order, but the system wouldn’t allow it. Terrible service.

1
Date of experience: Dec 01, 2025
Charlene
Effortless and Quick

The entire purchasing process was straightforward. I got a pair of trousers and some new footwear. They handled my order quickly, and the delivery was prompt. I appreciate the quality selection and dependable service. Five stars.

5
Date of experience: Nov 25, 2025
Gunner Brooks
My order of boots arrived right on time...

My order of boots arrived right on schedule, and the quality is definitely genuine. I deducted one star because the sizing was a bit tricky for this particular brand, but that’s more about the brand than the service. The variety is fantastic, and their website is user-friendly. I would definitely purchase from them again.

5
Date of experience: Nov 24, 2025
Outstanding Service & Quick Delivery!

I had great and fast delivery from the service. I knew my order was on pre-order, but it arrived much earlier than I expected, which was a delightful surprise. The whole experience was seamless and communication was clear. I will certainly be ordering from them again!

5
Date of experience: Nov 23, 2025
Brandy Price
Amazing Service!

I had a wonderful experience at the store. The service was superb from start to finish—friendly, helpful, and very knowledgeable. I’m thrilled with my new boots and can’t wait to wear them. Highly recommend this place for quality footwear and excellent customer care!

5
Date of experience: Nov 19, 2025
Chase Bell
Consistently Great Experiences!

I have shopped here multiple times now and have always had a positive experience. I enjoy supporting smaller businesses, and their selection is fantastic. I just bought an exclusive jacket that I couldn’t find anywhere else. Amazing!

5
Date of experience: Nov 17, 2025

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Business Details

  • Shoe and clothing retailer based in Lisburn offering brands including Crocs, Carhartt, UGG, VANS and more.

    Over 300,000 pairs of shoes sold to date to over 100 different countries.

  • email admin@thefootfactory.co.uk
  • language https://footfactory.ie

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