theformulary.co.uk

2.4
2.4 Based on 22 reviews

The Formulary offers a selection of functional and active skincare ingredients for making skincare products to hobbyists and smaller retailers. SHOP NOW...

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Caro Lee-Smith
Terrible experience

Unfortunately having a Company with no phone number becomes a problem only when there is a problem! I've been ordering off and on for years with them, sometimes great, good value, relatively fast shipping, good quality. However, when there a problem it so goes south. Sharon doesn't reply to emails to update me about my delayed order, and now I'm desperate for the ingredients and might have to cancel orders for products I have waiting. I ordered a month ago. Was told its coming in stock the next week, ok to wait? I said yes. However that was now 3 weeks ago and despite emailing (only way to contact them!) several times, I've heard nothing. So they took my money and so far I have nothing. No product, no explanation ! The stress is unbearable. I won't use them again after this terrible experience.

2
Date of experience: Oct 04, 2023

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Business Details

  • The Formulary offers a selection of functional and active skincare ingredients for making skincare products to hobbyists and smaller retailers. SHOP NOW

  • language http://theformulary.co.uk

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