thefrankieshop.com

3.8
3.8 Based on 21 reviews

...

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KS65
Outstanding Support Despite Issues

I want to sincerely thank the customer service team for their outstanding support. My parcel went missing during DHL’s investigation, but the team handled everything with professionalism and empathy. They kept me updated and arranged a refund before the inquiry was completed. That level of care is rare and much appreciated. Thank you for turning a potentially stressful situation into a positive one!

5
Date of experience: Oct 24, 2025

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