Name: thefrankieshop.com
Telephone: 000000000
Rating: 3.8

Alexander Morgan Guest

Disappointing Experience

I had a very disappointing experience. I returned items due to a defect, and although the return was approved, the refund was less than what I originally paid. I contacted support within an hour of receiving the item on 19 December 2025, provided evidence, and they confirmed the return. This situation is incredibly frustrating. I would like the remainder of my money returned, please.

Date of experience: Jan 01, 2026

Vera Taylor Guest

2 months ago

Outstanding Customer Support

I received outstanding customer support from the team. They were incredibly efficient and responsive, providing fast replies and clear, thoughtful answers whenever I reached out. Their professionalism made the entire experience seamless and reassuring. It’s refreshing to find support that feels both attentive and genuinely caring. I highly recommend this service.

Date of experience: Dec 31, 2025

juju0088 Guest

2 months ago

Unpleasant Interaction with Sales Staff

My experience with the sales staff was unpleasant. They displayed poor attitudes, acted entitled, and were not helpful. It seems they think it’s 'cool' to be aloof and rude. Trying to make a purchase at the store turned into a frustrating ordeal. It shouldn’t be difficult to spend money, but they made it a negative experience. They need to improve and hire staff who genuinely want to assist customers.

Date of experience: Dec 25, 2025

Ellen Guest

2 months ago

Disappointing Return Experience

I had a disappointing experience. I returned the items due to a defect, and while the return was approved, the refund amount was less than what I initially paid. I contacted the support team within an hour of receiving the item on 19 December 2025, provided evidence, and they confirmed the return. This situation is very frustrating. I would appreciate the remainder of my money being refunded.

Date of experience: Dec 19, 2025

Laurence Foster Guest

2 months ago

Perfect Experience

Everything was perfect. The responses to my questions were timely, and I am very satisfied.

Date of experience: Dec 17, 2025

Gary Wilson Guest

3 months ago

Helpful Return Assistance

We faced an issue with a return, and the team was very accommodating and helpful.

Date of experience: Nov 24, 2025

Charis M. Guest

3 months ago

Amazing Customer Support

I had an amazing experience with customer support. The representative was exceptional — prompt, kind, and very helpful. Everything went perfectly, and I couldn’t have asked for better service. Thank you!

Date of experience: Nov 14, 2025

Karrie Guest

4 months ago

Great Experience Overall

I had a fantastic experience! The team was always incredibly efficient and helpful throughout my shopping process. I truly appreciate their kindness and responsiveness. Highly recommend!

Date of experience: Nov 04, 2025

KC72 Guest

4 months ago

Excellent Service and Quality

Every experience has been very pleasant, and they always find a solution. I love this platform for its excellent quality and service.

Date of experience: Oct 28, 2025

KS65 Guest

4 months ago

Outstanding Support Despite Issues

I want to sincerely thank the customer service team for their outstanding support. My parcel went missing during DHL’s investigation, but the team handled everything with professionalism and empathy. They kept me updated and arranged a refund before the inquiry was completed. That level of care is rare and much appreciated. Thank you for turning a potentially stressful situation into a positive one!