THE FRIDGE FILTER SHOP changed their name on trust pilot to FFS (LMAO) - Likely to stop people finding their reviews! I wish I read the reviews before ordering. Ordered weeks ago and nothing arrived. I tried contacting the company and no answer. Eventually Opened a bank claim and suddenly they replied saying the products were all mouldy and would offer a refund. They did not. Then they said package was lost and they are investigating. Reiterated I wanted a refund and nothing. Then they sent tracking details for an order they shipped the day before (as per tracking info) but claimed it was the missing package from weeks ago and there was nothing they can do. No refund. Package arrived and returned via a FREEPOST label they sent (untracked) but I obtained a proof of posting as they are clearly trying to scam the system and not give a refund. To this date there is no refund nor accountability taken from them. They hide behind this 'we have been trading since blah blah' script, but have no interest in upholding their company reputation, as they lie and cheat customers, which is clear in all the other reviews on trustpilot. They have reported reviews to have them edited, so what was a 3 line review is now an indepth review. If they wanted an update, here you go. I'm taking you to a small claims court, I WILL be reporting you to ActionFraud and I am taking action against you via bank and in all legalities because you cant think you can simply get away with this behaviour. Taking hundreds of peoples money and thinking you can get away with it?? I would suggest anyone reading to report them, not just add to the reviews which they seem to think they can report and have removed!
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We stock fridge filters from a variety of manufacturers. Our products include Samsung fridge water filters, Samsung fridge filters, Maytag water filters, Whirlpool Water filters, Whirlpool filters.