Review Time
Less than one star.
I placed my order on 29th January 2026. I emailed them on 8th Feb, 12th Feb and just now. No response and no sign of my filter which I paid £44.99.
Should have read the reviews. DON'T ORDER FROM THIS COMPANY!
Really wished I had checked Trustpilot but had ordered a filter from this company last year which was fulfilled. Ordered a new filter over 3 weeks ago no contact on contact form no answer on telephone. Will contact bank for refund! Surely this is fraud, will look into taking this further to trading standards DO NOT USE THIS COMPANY
Ordered a Samsung fridge filter in December - received it in February. I emailed several times to chase up and they had excuses, then when a refund was requested they stopped communicating. I am not convey that the filter is genuine and won’t be using it. Shocking service - avoid at all costs!
Stay clear ! One star is too much. These scammers took two payments on a reduced cost subscription and have delivered nothing. Order shows as delivered with no proof of delivery info. Not answering phone calls and the chatbot says they will notify by email if you leave before they reply! Obviously a shady set up if not a complete scam. Now need to make sure PayPal don’t pay them again.
I would strongly advise avoiding Fridge Filter Shop.I placed an order for fridge filters over four months ago and have still not received them. After waiting patiently and attempting to resolve the issue, I requested a refund — which has also not been processed.Communication has been extremely poor, and despite multiple attempts to get this sorted, there has been no satisfactory resolution.Looking at other recent reviews, it appears I am not alone in experiencing these issues, which is very concerning.I would recommend potential customers proceed with caution and consider purchasing elsewhere.
If I could give zero stars I would. Over 6 weeks for deliver, and still waiting. Poor communication and excuses. It’s not the first time either, so I guess it is my own fault for giving them the benefit of the doubt and using them again. If you can’t deliver a service, don’t offer it!
Ordered filter, never turned up. Tried to contact them, after no response I then informed my bank, who returned my money. I then got a snotty email from them saying the filter was sent by untracked Royal Mail and not there fault it didn't turn up. The next day I got a response to my emailing chasing the order from another person saying they were just despatching it. Seems they don't check what story they tell the customer! Avoid at all costs. I should have checked on here first.
Clearly a scam! Ordered a filter and item was not delivered. I then emailed Customer Service who responded about a bad batch, and that I should expect delivery in a week - that was 2 weeks ago!I have now asked for a full refund to be processed. Needless to say, STEER CLEAR!
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We stock fridge filters from a variety of manufacturers. Our products include Samsung fridge water filters, Samsung fridge filters, Maytag water filters, Whirlpool Water filters, Whirlpool filters.
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