I was going to wait to write a review after my sofa was to be delivered but no hope in this actually happening. Ordered a sofa from the Peterborough store and was told 6 to 8 weeks. 11 weeks on and still no sign of delivery. I have emailed them 3 times and completed the online form and finally received an email apooogising but no action on there part being taken. As I had not heard anything I popped in to the store. Was told they do not see or reply to emails and that the delivery to the store was due the following week. Would have been good customer service if they had notified me of this. The day after the expected delivery to store still not heard anything. I telephoned customer services and was told delivery had failed to the store. I telephoned the store and was told that it again had failed for the second time. The person I spoke to was obviously in a rush and did not want to speak to me. He did not even know if the sofa had arrived in store and had to check. He told me that he would find out what had gone wrong (why they did not do this the first time is beyond me, this is something they should in front of and aware of the issues) and I would receive a telephone call with an update. That was 2 days ago and no telephone call. I have again sent an email to them advising of my rights under the Consumer Rights Act to cancel the order if they do not deliver to home address by Friday 27th February and refund my money within 14 days. Have also contacted Trading Standards in respect of this,including their lack of treatment to their customers. I wish I had seen all these reviews before as I would not have placed an order with this shambles of a company. Avoid at all costs.
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