thefurniture-warehouse.com

1.4
1.4 Based on 10 reviews

...

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Nicola Remond
Avoid is my best advice

Avoid is my best advice Shabby poor quality and extremely poor customer serviceMade an order in the Irthlingborough store mid August.We did not receive any form of communication regarding our items, since placing the order.Last week we chased up the order to find, that one item was discontinued and another was going to take another month to arrive.We were not happy to have 1 item substituted and wait another month for another.We requested a refund. This was not actioned! A text arrived at 5am the following morning. Saying all items were due for delivery today 20th October.The two man team implied all items were being delivered and built in the designated room.But the discontinued item was not present and the delivery men would not take back the order, they said I had to deal directly with the store. Both items delivered are substandard and I’m now looking to get a charge back if the items are not collected and we are refunded. Both items are damaged, shabby and extremely poor quality.

1
Date of experience: Oct 15, 2025

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