After purchasing a 3k+ sofa bed I did my due diligence and looked at the reviews. OMG 😳 After seeing the negative reviews and thinking about the “30 day” warranty and the complaints about attempting to return anything I called the Walnut Creek store the next day and cancelled my order. I had to call the regional manager who asked why I cancelled as I seemed to like the couch in the store. I explained that all of the negative reviews made me decide I didn’t want to spend my money at a store that didn’t seem concerned about customer satisfaction and quality issues. After getting my credit card information including the code my order was refunded in full. All I can say is buyer beware. There were no brochures on anything there so you had to rely on what you are told. I think that’s a recipe for disaster. I’m giving 4 stars because my order was quickly refunded.
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"TFS Natural Home By The Futon Shop manufacturers and sells direct to consumers natural and organic mattresses, organic sofas, organic futons, organic bedroom furniture, and organic sofa beds. TFS specializes in coconut and hemp coir, latex, wool and cotton mattresses and sofas. TFS also offers custom cushions in wool latex and natural fibers and fabrics for indoor and outdoor use. Our hand crafted Mattresses are made with certified organic ingredients including; USDA Organic Cotton Mattresses, GOTS Organic Wool Mattresses, GOLS Organic Latex Mattresses and Covered with Organic Cotton Fabric that is GOTS Certified, so you can be sure from surface to the base every ingredient is made without harmful toxins."See more