Review Time
I was shopping around for a living room option that would allow my friends and family to come take a look at my ocean view in Pacifica. Being a transplant from middle america I am sure that I will have more than a few visitors. I was impressed with the organic futon options and that the frames are made of real hard wood be it malaysian or oak. I shopped at two different stores and everyone I encountered was detail oriented, helpful, and well informed. They have a great financing and layaway
I've been dreaming of buying a non toxic futon mattress for a long while. With the recent sale there was no reason to continue to procrastinate! Besides, I eat only organic food so why not sleep on an organic mattress. The salesman, Paul was knowledgeable and very helpful in assisting with my selection of mattress as well as frame. I intend to purchase a wall hugger frame in August. The Futon Shop has a selection of mattress covers that will fit any color scheme you may have as well.
They sent me a futon cover instead of futon mattress, then told me I can only return it for store credit after them charging me 20% for restocking fee. Dumb policy and terrible customer service, the futon cover isn't even nice it's hard I don't know who would order this.
They sent me a futon cover instead of futon mattress, then told me I can only return it for store credit after them charging me 20% for restocking fee. Dumb policy and terrible customer service, the futon cover isn't even nice it's hard I don't know who would order this.
I ordered a futon mattress, wool and latex, that was like sleeping on cobblestones. I've slept on futons for the majority of my adult life and their response to my terrible experience with their very expensive mattress is that "comfort is personal". I could only donate the mattress for 50% of the fee for store credit. Absolutely do not recommend this scam of a company. I would give zero stars if I could.
I placed an order for an approximately $1,500, but next day there was a death in a family, so I had to travel indefinitely. Three days after I finally got a minute to contact the Futon Shop for a cancellation. They were very accommodating and posted the refund right away - no questions asked. I really appreciated them making the process easy.I was surprised to see so many negative reviews on here. But based on my experience I would absolutely purchase from this seller - they were easy to work with and honest.
After purchasing a 3k+ sofa bed I did my due diligence and looked at the reviews. OMG 😳 After seeing the negative reviews and thinking about the “30 day” warranty and the complaints about attempting to return anything I called the Walnut Creek store the next day and cancelled my order. I had to call the regional manager who asked why I cancelled as I seemed to like the couch in the store. I explained that all of the negative reviews made me decide I didn’t want to spend my money at a store that didn’t seem concerned about customer satisfaction and quality issues. After getting my credit card information including the code my order was refunded in full. All I can say is buyer beware. There were no brochures on anything there so you had to rely on what you are told. I think that’s a recipe for disaster. I’m giving 4 stars because my order was quickly refunded.
I ordered an organic cotton and wool mattress. It reeks like a barnyard. The customer service guy said the smell should “start to dissipate in a month” START! In a month! If I sleep on this mat I will smell like a barnyard and have to smell it all night long. Can’t return it. Scammed.
The customer service shown by Mo & Assi while I was trying to find a replacement futon for a very old sofa bed was outstanding. From identifying which bed I actually had (which was not what I said it was!) to choosing fabric and finally, paying…. and all in a very timely manner. I am so appreciative of their efforts.
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"TFS Natural Home By The Futon Shop manufacturers and sells direct to consumers natural and organic mattresses, organic sofas, organic futons, organic bedroom furniture, and organic sofa beds. TFS specializes in coconut and hemp coir, latex, wool and cotton mattresses and sofas. TFS also offers custom cushions in wool latex and natural fibers and fabrics for indoor and outdoor use. Our hand crafted Mattresses are made with certified organic ingredients including; USDA Organic Cotton Mattresses, GOTS Organic Wool Mattresses, GOLS Organic Latex Mattresses and Covered with Organic Cotton Fabric that is GOTS Certified, so you can be sure from surface to the base every ingredient is made without harmful toxins."See more
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