We bought a woollen mattres in the third week of February. The sales rep- Matthew did not tell us that the wool in these mattresses smells a lot. We found out when we took it home. We aired it for four weeks and the odor was awful, and the entire room was filled with the odor (even when the windows were left open). Finally, after multiple calls and discussions with Mark/Scott, they took it back but not before we paid another $25 for shipping. Since then no one has tried having a honest discussion with us about the odor in their woollen mattresses, and we were invited to pick up the replacement. We went today, and it smells awful. The sales rep- Matthew decided to taunt us with caustic remarks, and told us there will be absolutely no refunds but we can call a 800 number to try our luck. This is an extremely ridiculous and unnecessary situation as we were previously considering buying more things from this store. It is a shame that this store that claims a forward looking product line should indulge in such unacceptable way of dealing with their customers.
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"TFS Natural Home By The Futon Shop manufacturers and sells direct to consumers natural and organic mattresses, organic sofas, organic futons, organic bedroom furniture, and organic sofa beds. TFS specializes in coconut and hemp coir, latex, wool and cotton mattresses and sofas. TFS also offers custom cushions in wool latex and natural fibers and fabrics for indoor and outdoor use. Our hand crafted Mattresses are made with certified organic ingredients including; USDA Organic Cotton Mattresses, GOTS Organic Wool Mattresses, GOLS Organic Latex Mattresses and Covered with Organic Cotton Fabric that is GOTS Certified, so you can be sure from surface to the base every ingredient is made without harmful toxins."See more
