My name is Dzabatou ecko prince nehemie (account: TFDRSB_602X4VH) this firm should get a 5 stars anytime but today something inaccpetable happen, i recently passed my assesment and got move to a sim brokerage account the moment i got the account I locked the account multiple time so I m not able to trade it for the day I have done every check possible to make sure that the account was lock for the day as most of my account are sync together i even chech rt trader and try to trigger trade before my trading session and the account was in fact locked fast forward litteraly 10 min after my last check locking the account once more when trading I come to find out that the account unlocked out of no where right it the middle of the trading session something that never ever happenned before unfortunately i came to find out the problem that never ever happen ever on one of my very last position of the day being i full drawdown, i went to support to ask for help and all i get is you should have better monitor while i have done everything on the book as i always do and for the first time it didnt work fast forward had the issue putted on me plus when I past the account I made sure to get in contact with support to change my account risk (lower them) so when checking the account i come to find out that even my risk limit were not respected so basically nothing worked as it was suppose to as when I was on the assesment period I never face those type of issue ever , I feel like I just got put to the side and the firm didnt take accountability of the issue that happen which is really bad for a firm that really push a narrative about risk management and everything about risk.
I will not put a 2-3 stars just cause Im piss because this firm is really one of the best when it come to trader evolution but I just felt like sh.. the way they handle my situation and have a account with -50% of initial equity while it should have never happened .
ps: I would be glad to change this comment because this in fact doesn't represent the firm well , if my issue get resolved cause it is in no way my reponsability especialy on a sim account.
but still one of the best prop firm I found I can't wait to be counted as one of their trader live
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