thegamesteward.com

Order got cancelled, dishonest company

Update: I must admit that I'm surprised by the reply from the game steward because of their dishonesty.The game steward states that they communicated that they are not a distributor and that the low-priced items they offer are not for one person to buy-up or potentially resell at a higher price elsewhere. Firstly, they did not communicate. They just emailed me that there's a purchase limit on the item I ordered, so my order got cancelled, but, quoting from their email, "We do not have such a restriction on the All-In Bundle, so you are welcome to purchase as many of those as you wish".Secondly, I had straightforwardly informed the Game Steward of my status as a reseller back on 01/05/2023 by email, and then they successfully fulfilled my first 2 orders for 20 copies of the same item despite my status.It's disappointing to see that the Game Steward is being dishonest about their awareness of my status as a reseller. While they claim to care about other customers being able to buy discounted products, their actions show otherwise.I hope that other potential customers will take this experience into consideration when deciding whether to do business with the Game Steward.------ Initial Review ------I had a terrible experience with the Game Steward that I feel compelled to share with others. I placed an order on 04/25/2023 and waited for a week with no updates on my order. I placed another order and still received no communication from the company. When I emailed them on 05/04/2023 asking to expedite my order, I received no response. I had to email them again on 10/05/2023 to inquire about my orders, only to be told that they had been cancelled due to a purchase limit of 5 on the item I had ordered, which was not communicated to me at any point.What's worse, it was only because I initiated communication with them that I received any response at all. The Game Steward seemed to have no interest in fulfilling my order or keeping me informed about its status. They simply took my money and sat there arrogantly cancelling my orders.I am highly disappointed in the Game Steward's lack of transparency and communication regarding their purchase limits. It's unacceptable that they cancelled my orders without prior notice, especially since their shipping policy for in-stock orders states that they will ship within 3 business days after receiving the order. I would caution others to consider other options for purchasing games and to be wary of the Game Steward's lack of communication and transparency.

Date of experience: May 10, 2023