**Edited again - They’ve put up a new reply saying I only received the refund. Weird how, apparently, I had received both in their initial response that they have since deleted following my response. 100% sketchy. Would not recommend this company at all. **Edited again - it looks as if their reply has disappeared since by update below?** **Edited to add response to reply below: I have not received any order from Game Steward so have not got the item as well as being refunded. This is nonsense. I’ve just checked the tracking details given by the Game Steward and it is not showing that it has been received. So again, nonsense. It is showing as “item preadvice received” which is the same update and date as those received back in January. I never received this item. Only months of being mucked about and then ignored. ***My 8 year old had some Xmas money leftover so, at the start of January, he asked to buy the Marvel United Playmat from The Game Steward. We are in the UK so knew it could take a bit of time. It was in stock but took 20 days just to dispatch. I emailed and was told that they were working on dispatching a back log of games but it would be dispatched shortly. On 25th January, I received a tracking number. The tracking number hasn’t updated from “we are expecting your item” since then. After a good few weeks keeping an eye on tracking, I emailed TGS and they didn’t respond so I emailed again. I waited for 4/5 days and still no response. My son was upset and asked me to get his money back; this is despite the Playmat being the only thing he needs to complete his MU collection. With no response from TGS, I opened a PayPal dispute. Funnily enough, I got a response pretty quickly agreeing that there looks to be a problem so FedEx will investigate and they will let me know. We’re now nearly at 2 weeks later and no contact at all, so I’ve escalated to PayPal. I get they are busy with current KS and dealing with fulfilments and dispatch and my son’s order is a drop in the ocean for them, but communication goes a long way. The wait I expected (although over 2 months for an instock item is pushing it) but, given the good reviews on the likes of BGG and Board Game Revolution, I didn’t expect poor customer service and lack of communication. I won’t be ordering from them again.
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The first and largest kickstarter board game store dedicated to selling crowdfunded board games with all the stretch goals.
