BE AWARE THAT ONCE YOU HAVE PAID A DEPOSIT, THE GARAGE DOOR CENTRE’S TERMS AND CONDITIONS DICTATE THAT YOU MAKE FULL PAYMENT PRIOR TO THEM INSTALLING THEIR PRODUCT. THIS LEAVES THE CUSTOMER RETAINING ALL RISKS IN THE TRANSACTION, WITH LITTLE LEVERAGE IF THE PRODUCTS AND SERVICES ARE BELOW EXPECTATION, WHICH MINE WERE. I believe this to be an unfair contract. The company carry no quality or trade assurances.
I ordered a bespoke door as part of improvement works on my home. The delivery time was given as 4-6 weeks with a 50% deposit paid, which I believe to be fair when ordering such items.
The sales ’consultant’ stated that he had sent me e-mails containing details of the purchase; I never received them. After having confirmed the details over the phone, I paid the deposit by credit card. The only time I was openly informed of their requirement to pay in full prior to installation was on receipt of an undated quotation by post after this transaction.
I raised my concerns with the requirement for full pre-payment with the sales ‘consultant,’ stating that I thought the terms to be unfairly biased toward the supplier leaving the customer with little means of redress in the event of unsatisfactory service. I suggested that the supplier either regarded all customers as being fraudulent in their intentions, or that they lacked faith in the quality of goods and services they supplied.
He was unable to give any responses to the points raised, so I asked to speak to someone who could. I subsequently received a second hand reply from a sales manager stating that ‘rules are rules,’ which hardly qualifies as an intelligent and considered response to a customer’s genuine concerns. When I refused to make the payment until the door was installed, the installation was cancelled, leaving me at risk of losing my deposit. Essentially, I feel I had been deceived and bullied into paying up front.
I also mentioned the prepayment demand to the fitter, who casually remarked that ‘lots of people are unhappy about that.’ This leads me to believe that obfuscation and being ‘economical with the truth’ are standard practices with this company.
With regards the door itself, it is not of outstanding quality considering the price paid. The handle is not very substantial. On fitting, there was a gap left over the head of the door through which daylight can be seen, which somewhat negates the benefit of buying an insulated door. The fitter worked to the instructions he had been given, but did not recognise the issue with the gap until after fitting the frame. (It would not have been possible to refit the door frame to alleviate this, as there is no facility for fine adjustment when fitting the frame, i.e. after the brickwork has been drilled. ) This could also indicate that the opening had been mis-measured. I mentioned the gap as a rider on the comments section of the feedback sheet. There was no response to this from the company. I will probably have to re- fit the door myself.
At one stage the fitter tried to suggest that the lintel was out of level, which I proved not to be the case. I had worked with the bricklayer when it was installed to ensure it was true.
All in all, I believe that this is a high pressure sales driven operation, with little concern for the customer or quality of service. USE THEM AT YOUR PERIL.
Claim your business profile now and gain access to all features and respond to customer reviews.
The Garage Door Centre is an approved supplier and installer for a comprehensive range of high-quality garage doors and entrance doors. Working closely with the best manufacturers and with our team of highly skilled and qualified installation engineers and consultants we are able to achieve the very best levels of service delivering the highest quality results for your home or business. See more
