I would honestly give negative stars if that were an option. They ended my service without any notification, not even an email or call. My account was set for auto payments, and I was always on time. I only found out I was dropped when my registration was suspended because they informed the DMV. I had to pay a fee to restore it, and the support team was far from helpful. I reached out via phone and online chat, but both times the response was essentially, "it's not our issue." Now I've received a text from a collections agency seeking payment for $45... for what? I was up to date with my payments, so I shouldn't owe anything. The company really needs to improve their communication with clients. They could use email, postal mail, texts, calls, social media, or even messaging platforms. There's no excuse for this kind of confusion.
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