AVOID THIS SERVICE IF YOU DON'T WANT TO BE SCAMMED. THIS HAS BEEN THE WORST EXPERIENCE. If I could give no stars, I would. I had this coverage for just one year, and it was awful. Communication was unclear, and I never received straightforward answers to my policy questions; increases were made without explanation. Interacting with them was always frustrating. The customer service was the worst, with rudeness from every representative I spoke to. I had multiple agents hang up on me when I asked about my policy, and whenever I sought clarity on changes, they would just end the call. My supposed multi-car discount only saved me $20 for six months, and when my car was totaled and I attempted to remove it from the policy, I was told it would increase my premium by $146 with just a month left before renewal. The renewal month was the worst, with over a $700 increase for liability coverage alone, and my monthly payments were nearly $300. I filed a claim for an accident that was entirely the other party's fault, yet I heard nothing from them and had to reach out to the other company myself. What was I even paying for? After finally receiving a payment and getting a new car, I attempted to add it to my policy and was charged a down payment. However, I discovered two days later that the vehicle was never insured. I had to find this out myself after having paid for it. I immediately canceled my policy because nothing was ever handled smoothly, and I never received a refund for the down payment I made for coverage that never existed. This was truly the worst experience, and all I had was liability insurance. With just one speeding ticket on my record, it always felt like a scam. Every time I called, my premiums seemed to rise, and I overpaid by $200-$300. They claimed they would refund me for unused policy amounts, but I have yet to see that. They charge for things without informing you and process payments effortlessly while failing to explain anything. Any changes I attempted to make resulted in increases that were only clarified after payment. They couldn't detail what was causing these charges. Additionally, I was billed surcharges for being an unlicensed driver when my license was active the whole time. I had two tickets on my record for incidents I was never penalized for. I'm extremely dissatisfied and feel deeply taken advantage of by this service. They truly exploit their customers.
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