thegeneral.com

4.7
4.7 Based on 152 reviews

...

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Gwyneth Cook
Customer service experience was very disappointing.

The overall customer service experience was very disappointing. I reached out to inquire about a refund, and one of the representatives assured me that I would receive it. However, when I called again for further clarification, I was informed that a refund was not possible. They were completely unhelpful, and one representative provided incorrect information. There was no accountability from the service team whatsoever!

1
Date of experience: Jan 02, 2026

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