theglassescompany.co.uk

3.8
3.8 Based on 61 reviews

Our company has been providing prescription glasses and sunglasses for over 30 years. We take pride in delivering quality and service to all our customers. Free prescription lenses and free UK delivery on all items....

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aggiekid201896
Unsatisfactory after-sales support.

I purchased glasses from this company in June and have only worn them for a couple of months, as I own two pairs. The right arm keeps collapsing when I take them off, and despite having my husband tighten the screw multiple times, it continues to happen. I have sent three polite emails, but they seem to be ignoring me. I paid a considerable amount for the glasses and expected much better service. It appears they prioritize sales over customer service and aftercare. After reading other reviews, this seems to be a common issue regarding communication.

1
Date of experience: Dec 01, 2025

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