I have used Green thumb for years but my recent experience was really bad. I took a quote last year for scarification but did not confirm it. They suddenly turn up and scarify my lawn. I rang customer service and told them what happened but they won’t listen. I asked them to send a copy of the email they would have sent for order confirmation and they said they cannot send it. The worst thing is the quality of the job they did, not a blade of grass has grown since they scarified the lawn. On closer examination I find that the lawn is still covered with a thick layer of dead grass and thatch. They have left the lawn with brown patches and I have left them. Don’t go for the big company, it’s hard to get through anyone on the phone and even if you do they won’t listen. I have opted to go with the local smaller company.
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