Review Time
Cheaper to buy new turf .
Canceling my subscription after the most derisively awful experience with green thumb . A thirty year old garden my pride and joy with brand new rear lawn , simply decimated by overly harsh chemicals. On time when they say that they are coming but my god the mess that they have created is embarrassing. Front lawn just a sea of moss , advised to re seed due to location , neighbours garden same position is healthy green lush , even at this time of year . They simply kill lawns endlessly wanting 175 to reseed ………you killed the lawn , not me . Requesting aeration , 175 ……you can buy a fork for twenty quid . If your thinking what I have learnt , do it yourself , liquid seaweed , bit of time and saving a fortune . Awful awful awful experience, after my cancellation if I have any further cost I will take these con merchants to a small claims court .
Cheaper to buy new turf . Canceling my subscription after the most derisively awful experience with green thumb . A thirty year old garden my pride and joy with brand new rear lawn , simply decimated by overly harsh chemicals. On time when they say that they are coming but my god the mess that they have created is embarrassing. Front lawn just a sea of moss , advised to re seed due to location , neighbours garden same position is healthy green lush , even at this time of year . They simply kill lawns endlessly wanting 175 to reseed ………you killed the lawn , not me . Requesting aeration , 175 ……you can buy a fork for twenty quid . If your thinking what I have learnt , do it yourself , liquid seaweed , bit of time and saving a fortune . Awful awful awful experience, after my cancellation if I have any further cost I will take these con merchants to a small claims court .
Green thumb should be made to have a compensation package for all the lawns they have ruined. I realise this would bankrupt the company thank goodness. We could all get on with doing a good proper job for our customers instead of trying to put their disasters right.
It brings me some sadness writing this review. I have been with Green thumb for perhaps over a decade and never had a problem. Unfortunately the chap who ran the local franchise left. Recently Green thumb attended the property and leftMe a note saying that they wouldn’t complete the treatment due to there being leaves on the grass and it being too long!! This has never happened before. I have then emailed the company to ask someone to give me a call to discuss the issue. Over a week later I have received no response. I have then rang the company and was advised the franchise has reverted back to the main company. Furthermore, that green thumb are now being stricter with their policies. Having considered the situation I no longer feel that geeen thumb are the right fit for me. I don’t want to be trudging outside, mowing the lawn in winter, and blowing the leaves of the lawn. Especially the last point, it would only take them 3 minutes to blow a few leaves off. As i say I think there has been a culture shift in the company and this is not going to work for me. If they aren’t willing to blow some leaves off the lawn then it’s not going to work. On a positive note, the lady I spoke with was very pleasant. I have now cancelled the direct debit and will have a chat with a competitor.
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