I recently placed an order with The Grooming Clinic, and unfortunately it arrived in a badly damaged condition.The outer parcel was crushed and wet, and the inner packaging was soaked and torn. Several items inside were exposed and contaminated due to the poor handling and inadequate packaging.I contacted customer support and provided clear photo evidence of the condition of the delivery. Instead of receiving an apology or a straightforward solution, my concern was dismissed, and I was even told to “refrain from sending threatening emails,” despite the fact that my communication was simply a formal request for assistance.This kind of response is extremely unprofessional and disappointing.Any reputable retailer should take responsibility for damaged deliveries, especially when the customer provides full proof.I expected a constructive resolution, but instead I was met with defensiveness and no real willingness to help. Based on this experience, I cannot recommend The Grooming Clinic and will not be ordering from them again.
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