If I could. I would give 0 stars. Where to start where these jokers. First off. None of the prices are listed properly. When I called to ask why they told my partner it would cost £70 (on top of the £15 deposit which adds up to £85), they said it was an estimate because it was between 60-65 which is listed. Which may I add. It wasn’t. And then they had a cheek to say my dog was severely matted when I know for a fact he wasn’t as I had only just brushed his fur that morning. The only thing he had was long fur as his groomer is on maternity leave and I’m too pregnant to be trying to bathe and cut his fur. They made it sound like I’ve been negelcting him. Even when I haven’t. So I said it was a scam and that I wanted to come and get him, they refused and said I couldn’t because it had already started. The staff are rude as when we went to pick my dog up, the receptionist was giving me dirty looks, because I told them straight over the phone that it’s a disgrace and they scam people out of money. I specifically said I didn’t want my dog bald. Which is what they ended up doing to him, and left his tail alone. They didn’t even do a good job as he still had long pieces of fur all over. When I got him back. He couldn’t run out of there quick enough. And today. He has been withdrawn to which I have now noticed he is in pain from his bottom areas when they shaved off a scab as he has allergies. It also looks like a little bruise has formed on his belly. She also DRAGGED my dog into the salon because he’s a very nervous and skittish dog with new people considering he has one eye and is a rescue dog. Never again will I subject my dog to whatever abuse these scumbags caused. And may I advise you to do the same. He’s been non stop scratching since he left there. And from other reviews. Wouldnt surprise me if he got fleas from that place. It needs to be shut down
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Book your dog’s next grooming appointment online at The Groom Room at Pets at Home. Available services include full dog grooming, puppy grooming and bath, brush and blow dries.
