When I bought the sheet, the return policy (which has since been changed included "return for any reason." Because I found it ineffective after 5 days of use, I washed it and repackaged in the original packaging, as instructed. I was then told it could not be returned because it had been used. I asked why being ineffective was not an appropriate reason. How could I tell it was ineffective if I didn't use it? As there was no address on the website, nor had I been provided one in my emails to the company, I looked up the corporate headquarters (in Colorado Springs) and sent it there. Weeks later, after elevating it to "the appropriate team," the CEO told me I needed to send it to Salt Lake City. I told her I didn't have the item anymore, and couldn't they call Colorado Springs to determine where it was? The short answer is, "too bad, so sad, you're screwed." So I'm out the money. Shouldn't the CEO have some say so, over "the appropriate team?" Apparently not. I told her if this had been Nordstrom's, I'd have my refund. Never again. P.S. the return policy no longer says "return for any reason."
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Grounding represents a health breakthrough, an effortless lifestyle add-on with surprising, and often dramatic, healing results. A simple concept, yes, but has since long been forgotten and we're on a mission to bring it back.
