I contacted the company today to cancel one of my memberships, as I had mistakenly signed up for two different locations. Instead of receiving assistance, I encountered extremely rude and unprofessional behavior from a representative who only identified himself as 'John.' He refused to share his last name or any further identification, which I found quite alarming for a customer service agent.
I clearly articulated my situation, but he did not listen attentively, was dismissive, and ultimately failed to assist me as requested. His tone during the call was aggressive and confrontational. At one point, he accused me of interrupting him when I clearly did not, which made the conversation even more uncomfortable.
It felt as though he was already upset before our interaction and directed that frustration at me as a customer. This was a very unpleasant experience and completely unacceptable service.
I hope the company takes complaints like this seriously, as customers deserve to be treated with respect and professionalism at all times. I am still in search of a proper resolution to my issue.
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