When I signed up for my membership, the manager recommended a free 1-month trial of the YANGA flavoured water subscription. He said it could be cancelled anytime, so I agreed to try it.
After tasting the water once, I cancelled immediately. Honestly, it was awful — very chemical taste with a terrible, unpleasant aftertaste.
A month later, I discovered that I had still been charged for the next month, even though I had definitely cancelled the subscription.
I contacted customer support, but they told me they couldn’t do anything and refused to refund me.
Very disappointing customer service.
If you’re planning to join The Gym Group, I STRONGLY recommend NOT signing up for the Yanga water subscription.
I FEEL THIS IS DECEPTIVE AND DISHONEST TOWARDS CUSTOMERS.
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