We cancelled within the stated notice period, yet additional payments were still taken afterwards, including a duplicate charge. When queried, responses were slow and with a refusal to answer any questions around billing. Resolving the issue took far more effort than it should have.Billing appears to be a wider issue. When researching the company, I found many reviews from other customers reporting similar problems with unexpected or duplicate payments and difficulty stopping charges. The terms and conditions are heavily relied upon, but in our case they did not prevent billing errors and appear to change over time, which makes them hard to rely on with confidence.I also had concerns after reading publicly available information online relating to staff training, workplace culture, and safeguarding standards. This did raise questions for me as a parent and affected my confidence in the organisation overall.Due to the billing issues, lack of transparency, and wider concerns, this is not a service we would use again or recommend.
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