The 1 star is so I can comment on this treacherous company. This gymnastics academy has very poor communication once you are no longer trying to join. I cancelled my membership less than 5 days after my final payment, yet I was still charged for the following month.Despite the cancellation, further payment attempts were made in January and February. There was no direct debit set up, which meant I could not simply cancel payments myself. I had to wait for charges to come out of pending in order to try and resolve them.I contacted the academy multiple times by phone and email and did not receive a response until nearly a month later. Each email response came from a different person, and I was repeatedly asked to provide the same screenshots of proof, despite this information being available on their system.A late fee was then added, even though the delays were caused by the lack of response and ongoing payment attempts. I explained that I would clear any remaining balance when I was financially able to, however instead of responding, payment attempts continued almost daily.When the full amount could not be taken, smaller amounts were taken instead, which caused financial difficulty and left me short on multiple occasions. This made it very difficult to manage my own finances.Overall, the experience was extremely stressful and frustrating. The lack of communication, repeated payment attempts after cancellation, and additional fees make this an academy I would not recommend.
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