I ordered a loungefly backpack from this website on the 9th of August and never received the item. I contacted them multiple times to ask about postage as their estimated shipping time had well passed, and was told each and every time (I contacted 4 times regarding delivery) that this was a pre order (despite nothing of the kind being stated on the listing) and that the delivery to them had been delayed and it would be another 2-3 weeks. I have a feeling now this was never the case and the item was never in their possession.After weeks of pointless back and forth I finally asked to cancel the order, which, to their credit, they did and then ended up re buying the item elsewhere, unfortunately at a higher price.Given the recent review on here this seems to be a shared experience so I would avoid at all costs as it will only cost you more in the longterm!.
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