Review Time
Do not use this company they are either absolutely useless or are a scam not sure which? I ordered on August with a deposit of 13 pounds then in sep they took remaining 118 end of Jan still no figure got in contact to which the just refunded I got the 14 pounds refunded by them but no refund for remaining balance emailed them to which they replied it could take 7 days to even show 9 days later no refund went to site messager which I had communicated with them many times before to find o no longer had access to it went to the contact us section to find a page with literally just that on it tried to email them but got nothing response luckily I was just inside the 180 days with PayPal which was the refunded by them in less than a minute which says to me I'm not the only one who has had to go to PayPal AVOID AT ALL COSTS I HAVE ALSO NOTIFIED YHE CORRECT AUTHORITIES TO LOOK INTO THIS COMPANY
Awful company. Like many of the reviews, I pre-ordered over £100 worth of funko pops in August for a September release and they happily took my money. When the items hadn't arrived by October, I enquired to be told they can't give an exact date of arrival (would have thought around the release date would suffice?). I then asked for a refund to then after a month not receive that. The company then suggested I raise a Chargeback with my bank, which I did, and now they have the cheek to dispute the chargeback!! Absolutely stay away from this nightmare of a "business". Just complete thieves at this point.
Absolutely terrible service. I pre-ordered a Funko, and when it was released my money was taken but my Funko ever delivered. Several months later I asked for a full refund and am still waiting for it. Excuses each time I contact them. Do not recommend!
Do not use this company they are either absolutely useless or are a scam not sure which? I ordered on August with a deposit of 13 pounds then in sep they took remaining 118 end of Jan still no figure got in contact to which the just refunded I got the 14 pounds refunded by them but no refund for remaining balance emailed them to which they replied it could take 7 days to even show 9 days later no refund went to site messager which I had communicated with them many times before to find o no longer had access to it went to the contact us section to find a page with literally just that on it tried to email them but got nothing response luckily I was just inside the 180 days with PayPal which was the refunded by them in less than a minute which says to me I'm not the only one who has had to go to PayPal AVOID AT ALL COSTS I HAVE ALSO NOTIFIED YHE CORRECT AUTHORITIES TO LOOK INTO THIS COMPANY
Placed an order in June 2025 for items due for release in July 2025. We are now in January 2026 and I still don’t have the items or a refund or even any kind of response to one of the many messages I have sent asking for an update. AVOID THIS STORE!!
I ordered an item from this company in early Sept but 3 weeks later still hadn't received the item. I emailed to check the delivery status but didn't hear back. A month passed, and so I raised the issue with my bank who claimed the money back for me. Only after the money had been claimed back did I hear from this company who informed me the item was a preorder and wouldn't be available for quite some time. This was not communicated on the product page or order receipt. The lack of information and response to my chaser emails makes me question if this company is legit. And if it is, I would still say to avoid because of the terrible customer service and delivery delays.
I ordered a loungefly backpack from this website on the 9th of August and never received the item. I contacted them multiple times to ask about postage as their estimated shipping time had well passed, and was told each and every time (I contacted 4 times regarding delivery) that this was a pre order (despite nothing of the kind being stated on the listing) and that the delivery to them had been delayed and it would be another 2-3 weeks. I have a feeling now this was never the case and the item was never in their possession.After weeks of pointless back and forth I finally asked to cancel the order, which, to their credit, they did and then ended up re buying the item elsewhere, unfortunately at a higher price.Given the recent review on here this seems to be a shared experience so I would avoid at all costs as it will only cost you more in the longterm!.
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