I called to get a quote on general liability insurance. After answering over 15 questions with an AI, I was given a representative. They asked me a few more questions, then said "is it ok for me to forward you to Gaslight Insurance Company?" (who I found has a 2.3 customer rating). I said wait, who are they? The customer service rep said that they would be giving me a quote. I said "but I was calling for Hartford Insurance, not for some other company!". She said she was sorry, but she could try again and see who comes up on her screen as far as companies she can send me to for a quote. She tried again and got some other company "Affordable...?" and I said no. After being on the phone for over 20 minutes, I ended up requesting a supervisor to explain the situation to me. Once he was on the line, he said that they are "working on behalf of Hartford" and are a company called "Tivly" who screens all the calls and directs people to different insurance companies if they don't meet Hartford's standards. I let him know I've been in business for over 8 years, and have had GL insurance with zero claims. He wasn't able to tell me what the screening process was, or why they wouldn't even speak to me or give me a quote! Wow. I'm shocked at the slight-of-hand trickery of these folks. Call Hartford for a quote, get sent to a different insurance company with bad ratings for a quote instead! So, does Hartford get a piece of the money I would have paid if I was to have fallen for the scheme of trusting them to refer me to another insurance company with no explanation? Really Hartford? Thanks for making a good, long-standing company feel not good enough for you, and showing me what a scam Hartford has become. I am relieved I didn't get insurance from you and hope others realize how you and your pals at Tivly take advantage of businesses.
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