thehartford.com

1.1
1.1 Based on 20 reviews

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Taylor Thomas
My horse got sick at the beginning of this year and went to a veterinary hospital to get treatment (

My horse got sick at the beginning of this year and went to a veterinary hospital to get treatment (antibiotics and fluids). Due to her being in the hospital we summitted a claim through insurance to cover her hospital stay. THEY WILL NOT PAY FOR ANYTHING. They claimed that she had a pre-existing condition that made her sick (she's anemic) even though it had nothing to do with why she was there. They checked her blood levels just to get a baseline, but nothing was done about it. After seeing our claim got denied we went to the doctor that treated her to get some clarification and she offered to write to the company to hopefully get some of the very expensive vet bill covered. The doctors also agreed that the company was just looking for a reason to not pay and that they did not treat anything that had to do with her anemia.
After the doctors sent the email explaining, our claim got denied again. Now it was for something completely different and had nothing to do with anything they treated her for. They will look for anything in order not to pay. We had been with this company for years and had not taken a cent of their money AKA OUR MONEY that we pay each year and then when we actually need financial help with the vet bills, they are coming up with reasons that have nothing to do with the treatment. If you have two braincells to rub together you would know that the treatments have nothing to do with what they are claiming was wrong with her. They will not be getting another cent from us, and I wish we didn't waste 100s of dollars each year for absolutely nothing.
(Also) It's not even like we wanted 20,000 dollars from them. It was 5000 coverage in major medical expenses.

1
Date of experience: Feb 20, 2026

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