I would strongly advise avoiding this dealer.I purchased a vehicle from The Hertford Car Company with one known fault, which I agreed could be repaired once the correct part arrived. Shortly after purchase, I identified additional faults and returned the vehicle. I was then told all issues had been resolved.This was not true.One of the faults reoccurred, and when I raised this, the dealer admitted in writing (WhatsApp) that they had only carried out a temporary repair using plastic ties instead of replacing the faulty component — despite the correct part being readily available the next day.That is not a proper repair by any reasonable standard.As a result, I rejected the vehicle due to a failed repair in line with the Consumer Rights Act 2015.The dealer is now claiming this was not a failed repair because I did not return the vehicle again. This is misleading. A repair was already attempted and admitted to be temporary. I am not required to accept repeated or inadequate repairs where the first attempt has already failed to resolve the issue.They also claim the vehicle was driven “over 2,000 miles” after the fault reoccurred. This is completely inaccurate. I had not even covered 2,000 miles in total during my ownership.The key facts are simple:The vehicle had faults shortly after purchaseThe dealer attempted a repairThey admitted that repair was temporaryThe fault was not properly resolvedDespite this, they continue to misrepresent the situation and avoid responsibility. I ultimately had to recover my money through my bank, and their response there contained the same inconsistencies.This review is factual, evidence-based, and supported by written communication.Overall, a very disappointing experience — not just because issues arose, but because of how they were handled and continue to be handled. The dispute remains ongoing.
Claim your business profile now and gain access to all features and respond to customer reviews.
The Hertford Car Company are a family Run business that prides itself on delivering an exceptional customer experience.
For fantastic offers and great choice, The Hertford Car Company is your number one second hand car dealer. Based in Bayford, Hertford, The Hertford Car Company, pride themselves on offering a fantastic range of cars to suit every need. Don't delay, visit us, and get the best prices on quality used cars in Hertford.See more
