Review Time
I would strongly advise avoiding this dealer.
I purchased a vehicle from The Hertford Car Company with one known fault, which I agreed could be repaired once the correct part arrived. Shortly after purchase, I identified additional faults and returned the vehicle. I was then told all issues had been resolved.
This was not true.
One of the faults reoccurred, and when I raised this, the dealer admitted in writing (WhatsApp) that they had only carried out a temporary repair using plastic ties instead of replacing the faulty component — despite the correct part being readily available the next day.
That is not a proper repair by any reasonable standard.
As a result, I rejected the vehicle due to a failed repair in line with the Consumer Rights Act 2015.
The dealer is now claiming this was not a failed repair because I did not return the vehicle again. This is misleading. A repair was already attempted and admitted to be temporary. I am not required to accept repeated or inadequate repairs where the first attempt has already failed to resolve the issue.
They also claim the vehicle was driven “over 2,000 miles” after the fault reoccurred. This is completely inaccurate. I had not even covered 2,000 miles in total during my ownership.
The key facts are simple:
The vehicle had faults shortly after purchase
The dealer attempted a repair
They admitted that repair was temporary
The fault was not properly resolved
Despite this, they continue to misrepresent the situation and avoid responsibility. I ultimately had to recover my money through my bank, and their response there contained the same inconsistencies.
This review is factual, evidence-based, and supported by written communication.
Overall, a very disappointing experience — not just because issues arose, but because of how they were handled and continue to be handled.
The dispute remains ongoing.
Had a 2hr drive to get there,vehicle was ready to be looked over when I arrived,they give you the keys,took it out for a spin,seemed to be no pressure selling(towards me anyway)bought the car. Happy Days. No problems at all,pleasure to buy from,give em a go. Thanks 👍
I would strongly advise avoiding this dealer.I purchased a vehicle from The Hertford Car Company with one known fault, which I agreed could be repaired once the correct part arrived. Shortly after purchase, I identified additional faults and returned the vehicle. I was then told all issues had been resolved.This was not true.One of the faults reoccurred, and when I raised this, the dealer admitted in writing (WhatsApp) that they had only carried out a temporary repair using plastic ties instead of replacing the faulty component — despite the correct part being readily available the next day.That is not a proper repair by any reasonable standard.As a result, I rejected the vehicle due to a failed repair in line with the Consumer Rights Act 2015.The dealer is now claiming this was not a failed repair because I did not return the vehicle again. This is misleading. A repair was already attempted and admitted to be temporary. I am not required to accept repeated or inadequate repairs where the first attempt has already failed to resolve the issue.They also claim the vehicle was driven “over 2,000 miles” after the fault reoccurred. This is completely inaccurate. I had not even covered 2,000 miles in total during my ownership.The key facts are simple:The vehicle had faults shortly after purchaseThe dealer attempted a repairThey admitted that repair was temporaryThe fault was not properly resolvedDespite this, they continue to misrepresent the situation and avoid responsibility. I ultimately had to recover my money through my bank, and their response there contained the same inconsistencies.This review is factual, evidence-based, and supported by written communication.Overall, a very disappointing experience — not just because issues arose, but because of how they were handled and continue to be handled. The dispute remains ongoing.
I have revised this review as having taken the vehicle into Tesla I now faced with a huge bill. I have raised this in a reasonable manner and in the 1st instance received an aggressive phone call back from Westley of which was not really the way to conduct a call in any manner.the issue was the car was meant to have been inspected before delivery. but the fault list is as follows.1x Key malfunctioning (even though I pointed this out prior to collection !)3x seat belts have intermittent faultsfront brakes discs and pads scored and worn... mmm a bit of a safety issue here.4 x rear lights heavily condensating ... I accepted responsibility for 1 but not all 4 this is simply too much.Front Frunk / bonnet release not working.so far all they have done is deny responsibility blaming me or the MOT garage for invoicing me a few days late or Tesla for the "you know how bad Tesla's build quality is" i.e. bad workmanship and poor quality build.I would hazard a guess that this business is a one time purchase company that places very little value on recommendations or repeat clientele.If you are looking to buy a nice safe reliable car then for me I would avoid them as their after sales really is poor.if only they took some ownership of their failings this review could have been very positive as it originally was until the true picture arose so glad I do not run my businesses in this way.epic fail guys shame on you for the very poor quality you deliver.
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