Great Pre-Sales but unfortunate onsite.Before arriving on-site, I spoke to two people who went through the car I was inquiring about. The salesperson on the phone valued my car, gave a pre-value, spoke about finance and arranged a viewing time.When I arrived on site, the car was not ready, they washed the car in front of me because I was 15 - 20 minutes early. Upon inspection, I noticed the driving wing mirror enclosure was damaged, actually broken and hanging out the grip closure, there was inadequate water in the coolant, below minimum and the battery wasn't even charged to test out the electric motor. So my 1hr 20mins journey was wasted. I spoke to one of the sales team colleagues, he tried to squeeze in the wing mirror, didn't even know about the electric mode on the car and told me there was no battery charge on the car, then said the water coolant was okay.Waste of time, was not helping me at all and didn't seem bothered about the issues on the car.Unfortunate not a great experience, so i sent a polite email declining my interest in purchasing the car and asked for a refund on my reservation.
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The Hertford Car Company are a family Run business that prides itself on delivering an exceptional customer experience.
For fantastic offers and great choice, The Hertford Car Company is your number one second hand car dealer. Based in Bayford, Hertford, The Hertford Car Company, pride themselves on offering a fantastic range of cars to suit every need. Don't delay, visit us, and get the best prices on quality used cars in Hertford.See more
